Salem, NH May 16, 2004 - Salem, NH - iCentrix Corp has begun work with The Howard Center for Human Services in Burlington, VT to create a Productivity Management System for Key Performance Indicator reporting. This will give them real-time insight into productivity and other indicators used for process improvement and managing to benchmarks. The new system will take advantage of web technology, a data warehouse and Business Intelligence tools to create a collaborative environment where everyone is able to work towards individual and team goals more easily.

Designed to extract information from a number of systems and store in a centralized database for reporting, this application will provide real-time information to all levels of management and staff throughout the organization including administrators, program directors, clinicians, service coordinators, and employees.

Russ Stratton, Director of IT had envisioned this type of reporting system as a streamlined approach for supporting his user base of over 800 staff. "By using real time, interactive reporting, we will be able to more easily distribute information while easing the demand for batch reports. Given the number of locations and regions we service, this will have a huge impact on how we manage productivity", said Stratton.

"A system such as the one The Howard Center set out to develop can be quite complex," said Steve Keller of iCentrix. "Given the data sources, the roles of the staff interacting with the system, the benchmarks establishing targets for direct hours of service, unique business rules and the need to manage all this using their own, internal resources over time can be daunting. Our domain experience in this area has helped minimize the need to get up to speed. Likewise, they have a very talented staff committed to the project."

About The Howard Center for Human Services:

Founded in 1873 to serve the children of the destitute, The Howard Center for Human Services is now the largest community-based center providing comprehensive mental health services in the State of Vermont. Last year, it served over 15,000 individuals and families

About iCentrix

Founded in September 1999, iCentrix develops real-time, interactive, management information reporting systems. Their expertise in highly flexible, web-based, business applications and data warehouses includes many clients in health care and spans several billing systems including CMHC Systems, The Echo Group, PsychConsult and others. iCentrix also provides solutions involving intranets and extranets, content management systems, and e-Business.

For more information on iCentrix and a free copy of "Case Studies On Improving Productivity Using Real-Time, Interactive Productivity Management Systems," please contact Doug Philipon at 603-893-3922 x25 or via email at doug@icentrix.com

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