| "I compared the first four months of this fiscal year to the first four months of last fiscal year and as a result, we have experienced a year to year increase in productivity of 27%." |
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| Managing a behavioral healthcare organization is more
difficult than ever. And, while it seems that much of the downturn in the
economy is far beyond one's control, we as executives must continue to look
for new opportunities that will have favorable outcomes on our organizations.
For those providers that manage staff productivity as a way to meet monthly
targets, we understand the importance and the consequences of falling short.
The good news is that iCentrix has been working with organizations just
like yours helping with a new approach for managing staff productivity that
really works. We guarantee it! |
| We would like to send you
an article entitled "Case Studies on Improving Productivity Using Real-Time,
Interactive Productivity Management Systems." If interested, please
fill out the form below and we will email it to you right away! |
- Does your staff believe in the numbers?
- Are people tracking their daily progress towards a monthly target?
- Is it up to date and available on demand?
|
|
| "For years, we tried to develop internal
tracking tools to measure staff productivity, however our organization is
a complex organization that delivers a multitude of services, thereby making
an internal product near impossible to develop. As a result, we rolled out
a quasi useful product and it only lead to "data doubt" with our program staff." |
A key aspect to manage productivity
is the ability for everyone to access interactive reports, with drilldowns,
that allow him or her to understand what is behind the numbers. This leads
to thinking about business processes and ways of improving productivity, instead
of simply focusing on the numbers themselves. The key is that you involve
everyone in the organization which will form the basis for making changes
that will improve productivity the next month and months after that. |
| Managing staff productivity may
be the single, most important aspect of your organization that can address
a "process improvement" almost overnight. Everyone does this in some fashion
but, does it work? Does your staff believe the numbers? Do they tell a
story if you wanted to drill down through the data and look at a trend? Are
people tracking their daily progress towards monthly target? Is it up to date
and available on demand? |
"I truly believe we would have never
been successful without the real time data to make decisive and accurate business
decisions. This 27% increase is being perceived as a major turnaround. We
have now developed an incentive program for staff exceeding their minimum billable
expectations!" |
| "As you know we worked collaboratively
with iCentrix to develop a product that exceeded my and our staffs' expectation
and the concept of "data doubt" was no longer. Considering we have the ability
to see every hour of every billable staff member's time, can drill down specifically
to each client they serve and this data refreshes daily, there was no longer
an "excuse" to not hold staff accountable." |
Our approach is to use a data
warehouse as the foundation for enterprise reporting where one can organize
data outside your clinical system, merge disparate data sources daily and
incorporate your business rules at the database level for consistency. Using
dashboards to monitor up to date Key Performance Indicators by drilling down
and crafting your own reports reduces the endless cycles with IT to create
"another" report. |
Hopefully you will find this
paper of interest. Better yet, perhaps it will spark some ideas that are
applicable to your organization. We have developed Real-Time Productivity
Management Systems for some of the largest and (not so large) Behavioral/Developmental
Healthcare providers in the country. If you are interested in more information
or would like to see an example of one, please feel free to contact iCentrix
Corp. at 603-893-3922 ext. 25 (ask for Doug Philipon) or email us at info@icentrix.com.
If you have any questions or comments, we would like to
hear from you. Your feedback is appreciated! |
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